Concierge Benefits
Enhanced Concierge Care Benefits Included as Part of Our Primary Care Practice
These offerings are not covered by Medicare or by other insurance plans. Our practice size is smaller which allows us and our office staff to provide you with the following membership benefits:
Direct communication with us or our assistant during business hours.
Unlike many other medical practices, when you call our office during office hours there will be no recording to navigate only real people to take your call, with a real concern for your health and well-being. In the event that you need to leave a message, your phone call will be returned promptly. If you deem your problem “urgent” we will make every effort to speak to you at the time of your call.
Our personal cell phone number will be provided to you.
This allows easy and direct communications for urgent medical problems that occur outside of our regular office hours. We will use our reasonable best efforts to be available to hear from you when you are ill or injured, to coordinate your care. Our goal is to reduce emergency room and urgent care clinic visits. For emergencies, however, always call 911 first.
Convenient email for non-urgent health issues or questions.
You will receive a prompt response from us personally (usually within 24 hours). Because email is not always secure, please use discretion when choosing topics to discuss with us via these platforms.
Little or no office waiting room time and longer appointments.
Office visits will start promptly minimizing exposure to other patients. Appointments will generally be scheduled for at least 30 minutes. Our aim is to afford you the time to thoroughly address all your questions and concerns, regardless of the reason for your visit.
Extended office hours
Office visits are best scheduled when the full complement of staff is available. However, should you require occasional visits outside our usual office hours, we will certainly do our best to reasonably accommodate you.
Strong focus on preventive medicine and long-term health and wellness.
As part of our commitment to your long-term health and wellness, our philosophy is to educate you about the importance of fitness, weight management and healthy living. In addition to the cutting edge 21-century approaches we already offer through our practice; we will assist you in identifying and evaluating wellness providers and offerings. This will support your effort to take an active role in managing and maintaining your good health.
Personalized hospital care.
Should you need to be hospitalized, we will make ourselves available when we can to communicate with you and to serve as an advocate on your behalf, even when you are admitted to a facility at which we do not have privileges or where we are not your attending physician. If you wish, unless hospital policy or protocol does not allow, we will do what we reasonably can to remain involved in your care, including by making courtesy visits and/or communicating with the hospitalists or other attending physicians who are providing services to you.
Independent or skilled facility care.
Should you need to be in an independent or skilled nursing facility, on a temporary or permanent basis, we will make ourselves available when we can to be involved with your care, through communication with those involved with your care, on a case-by-case basis. We will also make ourselves available to your family to address any concerns and offer counsel.
House calls.
If you are ill and unable to come to the office, but not homebound, a house call may be offered at no additional charge beyond an office visit fee. However, the need for each out-of-office visit will be determined on a case-by-case basis, at our discretion.
“Virtual” consultations and long-distance care.
Whether you are on a brief vacation, living some of the year in a second residence, or otherwise unable to come to the office, we will offer a “virtual” consultation as determined on a case-by-case basis, at our discretion and subject to applicable state law requirements. However, if in our judgment you need to be seen by a local physician, you will be encouraged by us to seek medical attention. We will communicate with you directly, as well as with your treating physician as needed, to support the coordination of your care on health issues that may arise.
Hearing screening.
As part of our commitment to preventative care, we will provide you with an annual hearing screening exam, excluding diagnostic hearing and balance exams, regardless of any reported symptoms. We believe that regular hearing screenings are an important tool for early detection of hearing loss.
Adult dependent children of members are welcome.
If a parent opts to join our personalized care practice, we will be happy to care for his/her adult dependent children between the ages of 13 up to 26, with a discounted fee.
Care for visiting relatives and/or friends.
Should your out-of-town family or friends become ill during a visit to the area, we will be happy to see them in our office and assist with their medical care. We will treat them as though they were a member of our practice.
Quarterly newsletter on topics relevant to your health and well-being.
We will provide seasonal newsletters on medical subjects of interest.
Travel medicine consultation.
We will offer guidance on CDC recommended inoculations and/or precautions to be taken while traveling.